Exchanges & Returns
If you would like to return an item or items purchased from the MARLOW online store, you may do so within fourteen (14) natural days following the date of delivery. You will be refunded the amount paid for the item(s) within a maximum period of fourteen (14) natural days from the moment MARLOW has been informed of your decision.
In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for:
- The supply of goods whose return is not suitable on health or hygiene grounds.
MARLOW will not pay for the delivery cost of returning the item(s) to our Central Warehouse.
The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories.
MARLOW will refund the amount paid (excluding any return delivery costs) to the card with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made. This process might take up to 14 days.
MARLOW will not be responsible or liable if any item(s) you wish to return to MARLOW’s online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.
In the case where a product lacks conformity, the client may make use of the legal guarantee corresponding to the Royal Legislative Decree 1/2007 of November 16, which pertains to the General Law for the Defense of Consumers and Users. MARLOW must proceed, as appropriate, to repair or replace the product, or reduce the price and terminate the contract under the terms provided in the aforementioned Royal Legislative Decree, all procedures which will be free for the consumer and user. MARLOW responds to breaches of conformity that have been raised within two years of delivery. The consumer and user must inform MARLOW of the lack of conformity within two months of becoming aware of it. The legal guarantee of conformity is applicable regardless of any other commercial guarantee offered by MARLOW. These rights are independent and are compatible with the commercial guarantee.